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Live now: changes to your Benefit and Budgeting Calculator

Today we launched a significantly improved Benefit and Budgeting Calculator to enhance user experience.

Before the comprehensive redesign we listened to over 1,000 end users of the calculator and sat down with eight of our organisational clients to make sure we have the end user’s needs at the heart of our product.

We learned that we needed to enhance the user interface and improve the overall user experience, particularly on mobile and for people with additional accessibility requirements. This is exactly what we have done, making the product more accessible and easier to use whilst still retaining its high technical accuracy and built-in support and help features.

We are particularly grateful to Open Inclusion, a company that runs research sessions with people living with disabilities, who helped us to improve the calculator so that it is as accessible and user-friendly as possible.

Read more about our improved user experience and watch a short demo video
Update: Improved user experience on mobiles and tablets

We know that 72% of our users access the Benefit and Budgeting Calculator on a mobile device. We have ensured that the calculator is easy to use on all device types, including mobiles and tablets.  
Update: Improved accessibility

We have worked with the inclusive research organisation Open Inclusion to make the Benefit and Budgeting calculator more inclusive and effective for all our users.

The changes we have made include using simpler language. breaking text into bullet point lists and removing 'tooltips' that are only accessible by hovering over a certain part of the screen. These tooltips have been replaced by text that is shown if you click 'Find out more'.
Update: Improved results page

We heard from users that they wanted the results page to clearly show what benefits they are eligible for, and flag up additional help and support.

We have updated the results page to clearly show the total income they are eligible for at the top of the page. We have also changed the alerts section by separating information into 'things to consider' and 'additional support'.
Tell us what you think

We are very keen to hear your feedback on the new look Benefit and Budgeting Calculator. Please share your thoughts, and request an invite to our upcoming calculator steering group, by filling out this form.

We run regular, free introductory training webinars for all our customers. Scheduled every second week of the month and lasting 45 minutes, the online sessions go through the main features of the Benefit and Budgeting Calculator. Perfect for introducing new users or refreshing existing users.

Our next online training session is Tuesday 13 July at 12:00 to 12:45.

Report fixes and suggest improvements

Tell us if you find any errors in the calculator via the online chat facility or by clicking on the button below. Please also tell us what enhancements or brand new features you'd like to see in your calculator.



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