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Top stories

Tackling economic inactivity: How will a locally led approach work?
We’ve explored how a locally led approach can help tackle economic inactivity. While national data provides valuable insights, it often lacks the granularity needed to address the unique challenges different communities face. By using administrative data, local authorities can identify barriers to employment and create targeted interventions. In our blog we highlight examples of councils leveraging data to support residents, increase benefit take up, and promote job opportunities. Read more about how local areas can take the lead in reducing economic inactivity.

The Fraud, Error and Recovery Bill: A fresh approach to fraud or fuel for stigma?
We’ve examined the implications of the Fraud, Error, and Recovery Bill, asking whether it provides a fresh approach to tackling fraud or risks exacerbating stigma against benefit claimants. The bill proposes giving the Department for Work and Pensions (DWP) enhanced powers to access claimants' bank accounts to recover overpaid benefits without a court order. While the government expects to save £1.5 billion over five years, concerns have been raised about privacy violations and the unfair targeting of vulnerable people. Our blog delves into the balance between fraud prevention and protecting claimants' rights.

Council Tax carries the burden: What the 2025-26 Local Government Finance Settlement means for local services
We’ve taken a closer look at the 2025-26 Local Government Finance Settlement and its implications for councils and communities. Despite a headline increase in funding, much of the financial burden continues to fall on council tax, with most households in England facing a 5% rise from April. In areas like Birmingham and Newham, residents will see even steeper increases as councils struggle to balance their budgets. Our blog examines how local authorities are increasingly reliant on council tax to fund essential services and what this means for the future of local government finance.

Improving council outreach with LIFT’s new Campaign Manager feature
Policy in Practice is excited to introduce the new Campaign Manager feature to our LIFT platform, which is already trusted by one in three local authorities across the UK. For over eight years, LIFT has helped councils harness data and technology to identify, engage and support households that may be financially vulnerable or missing out on the benefits they’re eligible for. With the addition of Campaign Manager, councils can now effortlessly send targeted campaigns with just a few clicks, streamlining communication with residents through letters and text messages directly via LIFT. Join our March webinar to hear from councils that are already successfully using Campaign Manager.

Policy in Practice gives evidence to select committee on tackling pensioner poverty
This month, we gave evidence to the Work and Pensions Select Committee inquiry into pensioner poverty, alongside Alistair Smyth from the National Housing Federation and Councillor David Fothergill from the Local Government Association. We focused on key areas where policy changes can significantly improve pensioners' financial security and wellbeing.

We called for the Pension Adequacy Review to treat the needs of low income pensioners separately from middle income groups, as the former have not benefited from the triple lock in the same way. We also backed the LGA’s call to consider pensions alongside housing and local authority support.

On data, we highlighted local authorities’ continuing success in using data to boost pension credit take up and reduce the number of people missing out. We urged the committee to address the data gap for Universal Credit to ensure pensioners can access local support.

Finally, we emphasised that benefit take up campaigns can return up to 100 times the investment, with savings in health and social care. Watch below.
Policy in Practice announces new partnership with Plain Numbers

We are pleased to announce a new partnership with Plain Numbers, a leading provider of evidence based communication strategies. This collaboration will help us make our messaging clearer and more accessible, so that more people can benefit from our research and software solutions.

We'll be embedding the Plain Number approach across all our products and communications, from clients to claimants, helping to make understanding the benefits system even more approachable for people.

Read more
Helping employees unlock life changing financial support

In just six months, our partnership with Salary Finance has helped over 5,600 people use the Better Off Calculator to find the financial support they’re entitled to. Over half discovered they were eligible for benefits, with £235,675 in unclaimed support identified - an average of £458 per person each month.

This is truly life changing, and we’re proud to work with Salary Finance, who are committed to improving financial wellbeing. We’re looking forward to seeing the impact grow in the months ahead.
Policy in Practice announces new partnership with CCW

We’re delighted to partner with the Consumer Council for Water (CCW) to make it easier for people to find the financial support they’re entitled to. Their Help with Bills hub has become a vital resource for cash strapped households, and now, with the addition of our Better Off Calculator, visitors can quickly check their eligibility for benefits and other income boosting support. This partnership ensures that more people can access the help they need, when they need it most.
Expert benefits training receives outstanding feedback
We recently delivered benefits system training to one of our clients, and the response was overwhelmingly positive. An impressive 94% of participants rated the training 4 or 5 stars, praising its clarity, engagement and practical insights.

Attendees highlighted how our expert trainer, Richard, made complex topics easy to understand and relevant to their work. One participant shared, “Even as someone with extensive benefits knowledge, I learned new, nuanced details. Richard was fantastic - engaging, knowledgeable, and made the session interactive.” Others described the training as “eye-opening,” “informative,” and “confidence-boosting.”

This training equips frontline teams with the knowledge they need to better support customers, ensuring people receive the right help at the right time. We’re excited to offer this training to other organisations - contact us to find out how we can help your team.
Policy in Practice highlights Pension Credit shortfall on BBC News
This week on BBC News Breakfast, Abigail Everett from Policy in Practice highlighted that 700,000 pensioners are missing out on Pension Credit, according to the latest DWP figures. While applications have increased, driven by benefit take up campaigns, a backlog is delaying much needed support, leaving many struggling this winter.

In the interview Abbie explains the real life impact of the delay and urges pensioners to check their eligibility. Many don’t realise they could be entitled to Pension Credit, but free online calculators, like ours, can help.
Welcome to this month's new clients
View February's webinar on demand
February's events
This month we attended the Housing Innovation Conference in Birmingham and Solace East Midlands in Nottingham. We met housing providers, local authorities and other organisations to hear how they're supporting their vulnerable customers and discuss how our solutions, designed to close the £23 billion unclaimed support gap, could help.  
 
Stay informed: join our upcoming free webinars
The efficiency imperative: driving impact via data driven outreach

Wednesday 26 March from 10.30 to 11.45. See details and register
Protecting vulnerable consumers in regulated sectors

Wednesday 30 April from 10.30 to 11.45. See details and register
Harnessing data for regional impact: empowering local leaders to drive change

Wednesday 21 May from 10.30 to 11.45. See details and register
Catch up on our recent blogs
With the Get Britain Working white paper released late last year and rumours of a forthcoming Green Paper on economic inactivity, the debate over social security reform is gaining momentum. As the Treasury and DWP navigate competing priorities ahead of the Spring Budget, we explore a balanced approach to helping people stay in work and supporting those striving to return in this blog.
 
The UK government announced the 2025-26 Local Government Finance Settlement, a £69 billion package, reflecting a 6.8% cash terms increase on the previous year.

So what can councils do this year to build community financial resilience? This blog explores local government funding and how we can maximise revenue through smarter data sharing and income maximisation.
 
Come and work with us at Policy in Practice

Open roles:

  • Media and Campaigns Manager
  • Client Services Manager
  • Senior Software Engineer
  • Software Engineer


We’re always looking for people who want to drive change and make a difference. The compelling work we do, plus the attractive package and career prospects we offer, make Policy in Practice a great place to work.


Join our talent pool to hear about future opportunities at
policyinpractice.co.uk/jobs.



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