Read all of the 12 Days of Christmas stories, a message from Deven Ghelani
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Happy holiday season from everyone at Policy in Practice
12 Days of Christmas: Good news stories from 2023

Thank you to all our clients who took part this year. We hope their stories inspire you.

Day 1: East Riding of Yorkshire Council's revenue and benefits team grows the income of over 15,000 households by £13 million
Day 2: Citizens Advice Cardiff and Vale support new people and do 2,000 benefit calculations in five months
Day 3: Haringey Council's two data led campaigns help young people and families with young children into work
Day 4: Anglian Water's 'apply once' process signposts customers to over £3.5 million in benefits and support
Day 5: Scope prioritises income maximisation and helps one customer to claim an extra £643 a month in benefits
Day 6: MAST identifies almost 500 high contact addresses as it prepares for roll out across
West Glamorgan
Day 7: Greater London Authority's data led campaign made London’s pensioners better off by over £8 million a year
Day 8: Guinness Partnership embeds support checks across teams helping one customer get £18,000 in backdated benefits
Day 9: Fair for You integrates the Better Off Calculator to signpost financially vulnerable customers to support
Day 10: Luton Council secures £6.7 million for older people with successful Pension Credit take up of 65%
Day 11: Fife Council allocates over £160,000 in support to benefit capped households in just eight months
Day 12: London boroughs’ Free School Meals auto enrolment scheme saves thousands for low income families
Congratulations to Haringey Council (Day 3) and Anglian Water (Day 4) who each won £50 for their favourite charity in our prize draw. We will be in touch shortly to confirm your chosen charities.
A message from Deven Ghelani, Director and Founder of Policy in Practice
My main reflection on 2023 is on the huge amount of effort that I have seen given to supporting financially vulnerable households. Of course money matters, and we were able to highlight just how much support goes unclaimed each year.

  • Our report identified £19 billion in unclaimed support and highlighted the need for collective action to increase takeup. This figure excludes unclaimed disability benefits and discretionary support


More importantly, we helped many thousands of people access that support. The highlight must be our pan London Pension Credit take up campaign which helped over 2,500 pensioners access over £3,500 each of unclaimed support, and was featured on Moneybox.

I am delighted that the campaign will grow in 2024, covering more boroughs and more benefits. All the councils we work with will benefit from our work to automate the sending of letters, texts and emails through our LIFT platform.

On discretionary support this year, we have helped our local authority clients to distribute Household Support Fund, DHPs and other discretionary funding through LIFT.

We’re expanding this capability to our Better Off Calculator via our new ‘Apply Once’ feature that’s being taken up by some of our local authority and utility providers. It saves advisors time in administering benefits so they can focus more on giving the important person to person support that’s most needed.

But there is still more to do.

The cost of living remains a concern for 2024 and will have serious impacts on health and social care outcomes.

Our research team is linking datasets to help councils take preventative steps, and MAST, our new service joining data from adults and children’s social care with fire, police and health will roll out into its second region in the country following a successful trial period.

New partnerships such as the integration with grant search provider Lightning Reach will help us to broaden our impact.

I know how much of the support our clients provide goes well beyond money.

It’s been really powerful to play our small part as our partners tackle social isolation through pension credit take up campaigns and go further to give support to people living with a gambling addiction or offering mental health support to people in debt.

If there is anything more we can do to help you help others please contact me directly at deven@policyinpractice.co.uk or the team at hello@policyinpractice.co.uk.

On behalf of the whole team at Policy in Practice I want to thank you for your support in 2023 and wish you a happy and restful Christmas and a positive New Year. We all look forward to doing more great work together in the years to come.

Best wishes


Deven Ghelani
Director and Founder

 
Festive season opening hours

Over the Christmas period we are open Monday to Friday 0900 to 1730. We are closed on bank holidays.

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helpdesk@policyinpractice.co.uk. For all other queries please email hello@policyinpractice.co.uk or call 0330 088 9242.

Please bear with us if we take longer than usual to respond, we will be operating with a skeleton staff.


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